Back Office Support

Back Office Support

CDMSoftech provides advanced level of accuracy, timely deliveries, total confidentiality and expense effective eCommerce back office support services for eCommerce retailers and online businesses. We've highly talented and experienced eCommerce back office support team to take care of all indispensable day-to-day tasks including order processing, inventory management, shipment tracking, competitors price monitoring, email / live chat customer care, and more.

Our specialists help trusted online stores to improve their business efficiency and service delivery effectively. Through our eCommerce back office support, online purchasing managers can manage all back-end processes effortlessly and rise on top of the competitors powerfully. We provide customized solutions that suited to your finances, needs and expectations.

Key Focus Area of our Back-Office Support
  • Order processing, Order Entry and Order Tracking
  • Inventory Support and Management
  • Accounting / book-keeping support
  • In-stock status or item availability checking
  • Customer support services through email and chat
  • Handling store’s return policy questions
  • Responding to product queries and offering solutions
  • Sending inbound / outbound e-mails
  • Conducting surveys by taking customers feedback
  • Answering product shipping related queries

Let's connect us with our 24×7 customer support service for any kind of query.