Quality Assurance Process
In every business process outsourcing project, accuracy is one of the most important components required. As 99.9% processes are complex, we cannot ignore the possibilities of errors. Therefore, we follow a strict quality assurance process to uncover hidden errors and rectify them timely without increasing the budget of project. At CDMSoftech Solution Pvt Ltd we have highly experienced and talented team of professionals, who are well versed in identifying and fixing errors smartly. Our quality assurance teams spend proper time to understand your business needs and project requirements before starting final checking on product ready to deliver. We have ample workforce and technical expertise to execute all type of IT/ BPO projects precisely.
Our QA team prepares an error checklist after discussion with the project team. Also, while creating checklist they consider the original guidelines received from client so that accuracy can be achieved with its maximum level.
After preparing a well defined checklist, our professionals begin quality test on projects completed by execution team. They verify every point listed in check list and create a report sheet after examining entire project files or data.
The QA team submits report to execution team to give them better understanding on issues they found while checking process. This report helps in minimizing total time consumption associated with errors or inconsistency fixing.
Fixing Bugs & Delivery
Execution team fixes errors carefully and submit project to account manager. Finally, the AM tests again entire project files or data and deliver it client.
Apart from the above process, our business management strategy ensures identifying and removing the causes of errors in the initial stage of a project execution. Our team leaders, project managers and account managers continuously monitor quality standard and take necessary actions to improve it without wasting time.
You can CONTACT US at any time with queries regarding your IT outsourcing needs as we provide 24×7 customer support.